We offer an exchange period of 7 days from the delivery date of your parcel. Unfortunately, we cannot process exchanges beyond this 7-day window.
To qualify for an exchange , your item must be unused, unworn, unwashed, unaltered, undamaged, and in the same condition as when you received it. Additionally, it must be in its original packaging.
If you do not prefer to exchange immediately, we can provide a coupon code with store credit equal to the value of your purchase, which you can use for future orders.
Please note:
Sale items are not eligible for exchange.
Each item is eligible for exchange only once.
Customized orders based on your measurements are not eligible for exchange or return
Refunds
Please note that we do not accept refunds once an order has been placed.
Reporting a Product Defect
To process a claim for a defective product, we require clear videos or/and pictures of the parcel being opened. Once our team receives these materials, they will conduct a thorough quality inspection. If the defect is confirmed, we will ship a replacement product.
Please send the parcel back to the following address (note that the shipping charges for the return will be borne by the customer):
House of Chikankari by Bela Creations B-482, First Floor, Sushant Lok 1, 122009 Gurgaon
Missing Item in the parcel
To address a missing item, we require clear videos of the parcel being opened. Once we review and approve the video, we will send the missing item to the given address. Without a parcel opening video, no request will be entertained under any circumstances.
Exchange / Return for International Orders
We are unable to offer exchanges or returns on international orders. We strive to ensure that you receive the best possible product, and we are here to assist you in making the right purchase.
To help with any size-related or product-specific queries, please contact us before placing your order. We are available to provide detailed information and assistance to ensure you select the correct size and product that meets your expectations.
Contact us at support@chikankaribybela.com for questions related to refunds and returns.
